Support Overview #
We want all of the users of Storj DCS to be successful and take advantage of the benefits decentralized cloud storage offers. We understand that we’ll have a users with a range of different levels of experience, different use cases and different technologies being integrated. If you’re having an issue or wondering where to get started, we’ve got a couple of ways we can help.
Start with the Documentation #
There is a lot of information in the Documentation. The foundational information in under Concepts can be really helpful if you’re new to Storj DCS. Most people start with the Getting Started Section. If you’re already an experienced developer, maybe you just want to head straight on over to the SDK and Reference section or to the Guides. If you are a solution architect trying to figure out how Storj DCS fits into your application stack, try the Solution Architecture section.
If you still need help, we’ve got a few more options.
Ask for Help in the Storj Forum #
The Storj Community is a great place to meet other people who are developing using Storj DCS and ask questions. You’ll find people with tremendous knowledge about the Storj DCS service, including Storj engineers. If you’re stuck on an issue, chances are someone has seen it before or can help you troubleshoot it. Join, browse, ask and answer! There are people on from all over the world, and members of the community, our community mods and Storj engineers are generally pretty quick to respond.
Ok, and if that’s not what you’re looking for, try the Support KB.
Check out the Support Knowledge Base #
We’ve gotten a lot of questions over the last few years and we’ve come up with some pretty good answers. A lot of those answers have made it into the documentation or are part of a longer discussion in the Forum. Search the Support KB for your issue and see if there is self-service information to get you unblocked.
Alright, and if the Support KB doesn’t have what you need, then maybe it’s time to reach out to our support team.
Submit a Support Ticket #
Sometimes you just need help, and it’s ok to ask. Our support process, responsibilities and hours are published in our Terms of Service. Just for convenience, our support hours are:
- Between 9:00 A.M. to 8:00 P.M. Eastern Time on Business Days for Severity Level 1 Errors
- Between 9:00 A.M. to 5:00 P.M. Eastern Time on Business Days for other Support Requests
You can submit a ticket via our Support Portal or via our Support Twitter handle - @StorjSupport.