Reporting a Payment Problem #
We use best-in-class partners for payment processing (Stripe for credit card payments and STORJ deposits). Still, sometimes unanticipated issues can arise.
If the issue is with a credit card payment, please start by submitting a support ticket through our Storj DCS support portal. We will attempt to resolve the issue prior to escalating with Stripe.
If the issue is with a STORJ token transaction, submit a support ticket through our support portal, including any documentation you have for the STORJ token transaction.